Pharmacy Technician

CVS Health•Philadelphia, PA

13d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging workplace. Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict their duties. Where permitted by law and with required training and certification, technicians may also support immunizations and other health services, including point-of-care testing and offsite clinics. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Be able to concentrate over time, switch tasks quickly, and confirm prescription information and label accuracy.
Provide friendly assistance, understand patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended standing and mobility, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping and bending, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to help ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted and appropriately trained and certified.
Where permitted, complete licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.