Pharmacy Technician

CVS Health•Lancaster, PA

21d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team environment. Technicians must complete a company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict the technician’s duties. Depending on state law, training, and certification, technicians may also support immunizations and other patient health services, including point-of-care testing and offsite clinics. This is a full-time position with anticipated hours of 40 per week. The typical pay range is $16.50–$25.00 per hour. The position is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the role.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating on tasks, pivoting between tasks, and confirming prescription and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication effectively and apply active listening with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle quantities.
Identify challenging interactions and select an appropriate course of action.
Meet the position’s physical demands, including prolonged upright mobility, handling and reaching for items, repetitive finger use, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status; help prepare and administer vaccines, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription fulfillment, and respond appropriately to patient and colleague concerns.
Perform the physical tasks required for the role, including standing and moving for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and lifting or exerting force as described in the posting.
Perform additional tasks as directed by a Supervisor or Manager.