Pharmacy Technician

CVS Health • Petaluma, CA

12d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive, and effective pharmacy team. After starting the role, technicians must complete company training and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Depending on applicable law and required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Eligible technicians may complete additional training and licensure to prepare and administer vaccines and support related patient education, documentation, safety monitoring, and vaccine supply management.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including concentrating on tasks, switching tasks as needed, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendliness, awareness of patient reactions, and appropriate responses.
• Use verbal and written communication and active listening to interact effectively with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the physical demands of the position, including frequent lifting or exertion up to 10 lbs and occasional lifting or exertion up to 20 lbs, along with standing, reaching, stooping, repetitive finger work, and close visual acuity.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at pharmacy workstations, including production, pick-up, drive-thru, and drop-off.
• Support safe, prompt, and accurate prescription fulfillment and help pharmacists manage and improve patient health.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
• If supporting immunizations, complete additional licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and maintain required documentation; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively with patients and colleagues, use mathematical reasoning in prescription fulfillment, and resolve challenging interactions.
• Perform the physical activities of the role, including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, visually inspecting small items, and communicating detailed information accurately.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED