Pharmacy Technician

CVS Health • Newark, OH

13d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers as a frequent first point of contact, help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service. Technicians work as part of the pharmacy team by following standard operating procedures, best practices, and effective communication practices, while contributing to a safe and inclusive culture.

After starting, Technicians must complete the company training program and meet the registration, licensing, and certification requirements set by their state’s Board of Pharmacy. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on applicable law and required training and certification, Technicians may also provide additional patient health services, including immunizations and point-of-care testing, and may staff offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe. Physical tasks include remaining upright for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, and close visual work. The position is part-time, with 29 anticipated weekly hours. The stated pay range is $17.00 per hour.

Requirements

• Meet applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements.
• Complete the required company training program within the designated timeframe.
• Have the ability to concentrate over time and quickly pivot between tasks to meet patient and business needs.
• Have the ability to confirm prescription information and label accuracy.
• Communicate verbally and in writing with patients and colleagues, and use active listening skills.
• Use math to solve prescription-related problems, such as determining quantities and days’ supply.
• Be able to remain mobile and upright for extended periods and perform the described reaching, lifting, repetitive hand and finger movements, stooping, and close visual tasks.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.
• Be able to convey detailed spoken instructions accurately and receive detailed information through oral communication.
• Have regular and predictable attendance, including nights and weekends.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Serve patients at pick-up, drive-thru, and over the phone with empathy and genuine care, and help create personalized patient experiences.
• Offer immunizations and other services at the register and over the phone, and resolve or escalate patient problems appropriately.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and properly trained and certified.
• When permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report adverse-reaction events as required by public health rules.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, provide friendly assistance, and respond appropriately to patient reactions.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and the number of bottles required.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Perform the physical tasks required for the role, including standing, lifting, scanning, bagging, reaching, repetitive finger work, stooping, and close visual tasks.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED