Pharmacy Technician

CVS Health•Mount Pleasant, SC

21h•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and are often the first point of contact for patients and customers. The role follows company Standard Operating Procedures, pharmacy workflow practices, applicable laws and professional standards, and privacy and controlled-substance requirements. Technicians complete a company training program and satisfy applicable state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict duties. Technicians contribute to positive patient experiences through attentive, compassionate service, and may support additional patient health care services where legally permitted and supported by required training and certification. Where permitted, technicians may obtain immunizer status and support vaccine preparation and administration, patient education and referral, adverse-reaction response and reporting, patient-information documentation, and vaccine-supply management. The position requires regular predictable attendance, including nights and weekends, and flexibility to work in the home store or travel to other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required training within the designated timeframe.
Concentrate on tasks, switch quickly between tasks, and verify prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately; work effectively as part of a team.
Use and understand verbal and written communication, and practice active listening.
Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, and precise machine adjustment; stooping and moving items between low and high positions; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, or staffing offsite clinics, where allowable by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse vaccine reactions and report events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.