Pharmacy Technician

CVS Health•Redwood City, CA

22d•$21 - $31•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to caring service. Technicians follow company standard operating procedures, pharmacy workflow procedures, and applicable laws and policies, while communicating effectively and helping create a safe, inclusive environment. Technicians complete a company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Depending on state law and required training and certification, technicians may also provide additional patient health care services, including immunizations, point-of-care testing, and support at offsite clinics. Where permitted, Technician Immunizers complete additional requirements to help prepare and administer vaccines. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs, including travel to other stores in the market for shifts. The role is full time, with 40 anticipated weekly hours. The typical pay range is $20.65–$30.65 per hour. The full-time benefits package includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating on tasks, pivoting between tasks, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize and respond appropriately to patient reactions, and work effectively as part of a team.
Use verbal and written communication and active listening to interact with patients and colleagues.
Apply mathematical reasoning to pharmacy tasks, such as calculating tablet quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, lifting and handling items, reaching, repetitive finger use, stooping, close visual acuity, and communicating and receiving detailed spoken information.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete required training and licensure; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, review, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use appropriate attention and focus, communicate with patients and colleagues, and apply math and problem-solving skills to pharmacy tasks.
Perform the physical tasks required for the role, including standing and remaining mobile, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting or transcribing information.
Perform any additional tasks as directed by a supervisor or manager.