Pharmacy Technician

CVS Health•Ladera Ranch, CA

21d•$19 - $29•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Until requirements are met, the Pharmacy Manager may restrict duties. Where permitted by law and supported by training and certification, technicians may also provide services such as immunizations and point-of-care testing, and may staff offsite clinics. Pharmacy Technician Immunizers must complete additional licensure and training requirements. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $18.90–$28.90 per hour. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating over time, shifting between tasks, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively and demonstrate active listening.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the position, including extended standing or mobility, reaching, repetitive finger movements, stooping, close visual acuity, and lifting or exerting force as described in the posting.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and solve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
When supporting immunizations as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and maintain applicable documentation; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Assist patients and colleagues through attentive customer service, active listening, clear verbal and written communication, and appropriate problem resolution.
Perform physical tasks including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; adjusting machines precisely; and visually inspecting or transcribing information.
Perform other tasks as directed by a Supervisor or Manager.