Pharmacy Technician

CVS Health•Willimantic, CT

15d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team environment. They must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until requirements are completed, the Pharmacy Manager may restrict their duties. Technicians may perform additional patient health care services, including immunizations and point-of-care testing, when allowed by law and supported by required training and certification. Where permitted, Technician Immunizers complete the additional licensing and training needed to prepare and administer vaccines, educate patients, refer clinical questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including sustained concentration, shifting between tasks, and verifying prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Communicate verbally and in writing with patients and colleagues, use active listening, and accurately convey and receive detailed spoken information.
Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and the number of bottles needed.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods of mobility and upright posture; lifting, reaching, repetitive finger movements, precision control, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds and frequent lifting or exertion of up to 10 pounds.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when allowed by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete applicable training and licensure requirements; educate patients about vaccines and refer vaccination questions to the pharmacist; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription fulfillment, and address patient or colleague problems appropriately.
Perform the physical tasks of the role, including standing and moving for extended periods, lifting, scanning, bagging, reaching, repetitive finger work, stooping, and visually inspecting items.
Perform other tasks as directed by a supervisor or manager.