Pharmacy Technician

CVS Health•Crossroads, TX

5d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring assistance to patients and customers, and follow company standard operating procedures and pharmacy workflow practices. Technicians are expected to communicate effectively, contribute to a safe and inclusive team culture, and complete company training and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Depending on applicable law and completed training, Technicians may also provide or support additional health services, including immunizations and point-of-care testing. Where permitted, Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Concentrate on tasks and shift quickly between tasks to meet patient and business needs.
Use customer-service and teamwork skills to assist people in a friendly manner, recognize patient reactions, and respond appropriately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning for prescription-related calculations, such as tablet quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet the role’s physical demands, including remaining upright for extended periods, lifting and moving items, reaching, repetitive finger movements, stooping, close visual work, and occasionally lifting or exerting up to 20 pounds.
Accurately express and exchange spoken information and receive detailed oral instructions.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform permitted basic inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform required calculations, communicate effectively, assist patients and colleagues, and resolve problems appropriately.
Perform the physical tasks required for the role, including standing, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting items.