Pharmacy Technician

CVS Health•Richmond, VA

19d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After beginning the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, where permitted by law and supported by required training and certification. Where permitted, technicians may qualify as Technician Immunizers by completing additional licensing and training requirements. This position is full-time, with 40 anticipated weekly hours and regular, predictable attendance that includes nights and weekends. The typical pay range is $16.50–$25.00 per hour. Actual pay depends on factors including experience, education, geography, and other relevant factors.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Demonstrate the ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Accurately confirm prescription information and labels.
Demonstrate customer service, team orientation, verbal and written communication, active listening, mathematical reasoning, and problem-resolution skills.
Meet the physical requirements of the position, including mobility and standing for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precision control; close visual acuity; and occasional lifting or exertion up to 20 pounds and frequent lifting or exertion up to 10 pounds.
Convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowed by law and supported by required training and certification.
Where permitted and qualified as a Technician Immunizer, complete additional licensure and training requirements; prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document applicable records; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, and use attention, focus, and mathematical reasoning to support patient safety and prescription fulfillment.
Provide friendly assistance, understand and respond appropriately to patients’ reactions, and communicate effectively with patients and colleagues using active listening.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform the physical activities needed for the role, including standing, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and close visual work.
Perform other tasks as directed by a Supervisor or Manager.