Pharmacy Technician

CVS Health • Niles, OH

3d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often a first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately. Technicians follow standard operating procedures and pharmacy workflow practices while providing caring, personalized service and contributing to a safe, inclusive team culture.

After starting the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Where permitted by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers must complete additional licensure and training requirements and may assist with vaccine preparation and administration, patient education and referrals, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.

This is a part-time position with 20 anticipated weekly hours. The stated pay range is $17.00 per hour. Benefits available to eligible part-time colleagues, depending on hours worked and eligibility, include dental and vision benefits, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate, pivot quickly between tasks, and verify prescription information and label accuracy.
• Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use math to solve dispensing-related problems, such as determining tablet quantities, days’ supply, and bottle counts.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including standing and moving for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, bending, and close visual work; and occasionally lifting or exerting up to 20 pounds.
• Communicate and receive detailed information accurately through spoken communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
• Where permitted, complete additional requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events according to public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED