Pharmacy Technician

CVS Health • Louisville, KY

2d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians work as part of the pharmacy team, follow standard operating procedures and best practices, and contribute to a safe, inclusive, and welcoming environment.

After starting, technicians must complete the company training program and meet the registration, licensing, and certification requirements established by their state’s Board of Pharmacy. Until those requirements are met, the Pharmacy Manager may restrict their duties. Depending on state law and required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and support at offsite clinics. Where permitted, a Technician Immunizer may prepare and administer vaccines and support related patient education, documentation, safety monitoring, and vaccine supply management.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate, switch tasks quickly, and verify prescription information and label accuracy.
• Demonstrate customer-service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication skills and active listening to interact with patients and colleagues.
• Use mathematical reasoning to support prescription quantities and days’ supply calculations.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the position, including standing and moving for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Accurately express and exchange detailed information verbally and receive detailed oral information.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at each workstation to support safe and accurate prescription fulfillment.
• Provide caring, empathetic service in person, at pickup and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Provide additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
• Where permitted, complete licensure and training requirements to obtain Technician Immunizer status; educate patients about vaccines and refer vaccine questions to the Pharmacist-on-duty.
• Where permitted, monitor for and respond to adverse reactions, report events as required, review and collect patient information, document applicable patient information, and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, listen actively, use math to support prescription filling, and choose appropriate responses to challenging interactions.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED