Pharmacy Technician

CVS Health • Niles, IL

14d • $17 - $27

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflow processes, communicate effectively, and contribute to a safe, inclusive team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete.

The role may include supporting immunizations and other patient health services, such as point-of-care testing and offsite clinics, when permitted by law and supported by required training and certification. Where permitted, technicians may complete additional licensure and training to obtain Technician Immunizer status and help prepare and administer vaccines. The role is part-time, with 29 anticipated weekly hours. The stated typical pay range is $17.00–$27.00 per hour; actual pay depends on experience, education, geography, and other relevant factors.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Demonstrate customer service and team orientation, friendly assistance, and the ability to notice and appropriately respond to patients’ reactions.
• Use and understand verbal and written communication, including active listening.
• Use math to calculate prescription quantities and supplies.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the described physical demands, including mobility and standing for extended periods, lifting and reaching, repetitive hand and finger use, stooping, and close visual acuity.
• Be able to accurately convey and receive detailed spoken information.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at workstations including production, pick-up, drive-thru, and drop-off.
• Support pharmacists in managing and improving patient health and help ensure prescriptions are fulfilled safely and accurately.
• Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where applicable, and resolve or escalate patient concerns.
• Complete permitted inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed and appropriately trained and certified.
• Where permitted, complete requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and monitor vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; communicate with patients and colleagues, listen actively, and respond appropriately to patient needs.
• Use mathematical reasoning to calculate prescription quantities and supplies, and identify and resolve challenging patient or colleague interactions.
• Perform the physical activities required for the role, including remaining upright, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting information.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED