Pharmacy Technician

Cinqcare • Washington, CT

20d

About The Position

The Pharmacy Technician supports the clinical pharmacist team with medication adherence initiatives, member outreach, and accurate processing of medication-related tasks. The role helps improve adherence and patient safety by supporting timely interventions, accurate medication histories, and follow-up care. The technician works closely with clinical pharmacists and communicates with members, physicians, and external pharmacies to resolve medication-related issues and support high-quality pharmacy care.

The position includes documenting member interactions and medication updates in electronic health records or pharmacy management systems, assisting with medication reviews and medication therapy management tasks, coordinating follow-up care and referrals, and supporting quality reporting and regulatory compliance. It also involves providing customer service and medication information to members and participating in training related to medication management and adherence programs.

Requirements

• High school diploma or equivalent.
• Certified Pharmacy Technician (CPhT) credential.
• At least 1–2 years of experience as a pharmacy technician.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail orientation, strong organizational skills, and ability to multitask.
• Problem-solving skills and ability to handle medication-related inquiries effectively.
• Knowledge of medication therapy, adherence strategies, and clinical pharmacy practices.
• Compassionate, patient-centered approach to working with members.

Nice To Haves

• Pharmacy technician experience in a managed care, clinical, or healthcare setting.
• Experience with medication adherence programs or medication therapy management (MTM).
• Familiarity with electronic health record (EHR) systems and pharmacy management software.
• Experience making outreach calls and working with external healthcare providers, such as physicians and pharmacists.
• Familiarity with managed care pharmacy operations, formulary management, and medication adherence strategies.

Responsibilities

• Conduct outreach calls to members about medication adherence, refills, and barriers to taking medications as prescribed.
• Educate and support members on medication adherence and proper medication use.
• Track adherence data, identify gaps in care, report outcomes, and follow up with members on prescribed medication regimens.
• Contact physicians and external pharmacists to obtain or confirm medication histories, clarifications, and updates.
• Facilitate communication among members, physicians, and pharmacies to resolve medication-related issues, including drug interactions, formulary changes, and medication discrepancies.
• Assist the clinical pharmacist with medication therapy management tasks and maintain accurate, up-to-date medication information.
• Review medication records and identify discrepancies or issues requiring follow-up.
• Document member interactions, medication updates, interventions, outreach, adherence progress, and required follow-up in EHR or pharmacy management systems.
• Organize medication lists, coordinate medication-related tasks, and support follow-up care plans for the clinical pharmacist team.
• Coordinate referrals to specialty services or community resources when members need additional clinical support.
• Help monitor and track the impact of medication adherence and therapy management interventions.
• Comply with regulatory requirements and company policies related to medication management and HIPAA patient privacy.
• Participate in training and development related to medication management, clinical pharmacy services, and adherence programs.
• Assist with reports on adherence trends, member outcomes, and operational performance as requested by the Lead Clinical Pharmacist.
• Provide customer service by answering member questions, resolving concerns, and providing medication information.
• Serve as a liaison between the pharmacy team and members to help ensure timely and accurate pharmacy services.

Benefits

• Competitive compensation.
• 401(k) with a 4% employer match.
• Comprehensive medical plan with an employer contribution.
• Employer-paid dental and vision plans through MetLife.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Generous paid time off, holidays, and wellness time.
• Continuing Medical Education (CME) allowance for APPs.
• Commuter benefits.
• Mileage reimbursement for work-related travel expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED