Pharmacy Technician

CVS Health•Highland Park, IL

1d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an important point of contact for patients and customers. The role requires following company standard operating procedures and pharmacy workflow practices, communicating effectively, and contributing to a safe, inclusive, and patient-focused environment. Technicians must complete company training and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until requirements are met. The position may include supporting immunizations and other patient health services, including point-of-care testing and offsite clinics, where permitted by law and supported by required training and certification. Technicians who obtain Technician Immunizer status may prepare and administer vaccines, educate patients, refer vaccine questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
Where the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
Where the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks and shifting between tasks to meet patient and business needs.
Provide friendly customer service, understand patient reactions, and respond appropriately.
Use and understand verbal and written communication and active listening to interact with patients and colleagues.
Apply basic mathematics to pharmacy tasks, such as calculating tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the job, including mobility and extended periods upright; lifting and exerting force up to 20 pounds occasionally and up to 10 pounds frequently; reaching, stooping, repetitive finger movements, precision control, and close visual acuity.
Express and exchange spoken information accurately, including detailed or important instructions, and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide compassionate patient service in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including controlled-substance dispensing and recordkeeping requirements and patient privacy and security practices.
Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where allowed and appropriately trained and certified.
If supporting immunizations, complete additional licensure and training; educate patients about vaccines and refer questions to the pharmacist; monitor, respond to, and report adverse reactions; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities and days’ supply; communicate clearly with patients and colleagues; and address challenging interactions appropriately.
Perform the physical tasks required for the role, including standing or remaining upright, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting items.