Pharmacy Technician

The Kroger Co. • Pataskala, OH

21d

About The Position

The Pharmacy Technician provides customer service and direct patient intervention through health and wellness services and experiences, as permitted by state and federal law. The role supports pharmacy operations and assists the pharmacist with responsibilities that do not require the pharmacist’s professional judgment. The technician is expected to uphold company values of respect, honesty, integrity, diversity, inclusion, and safety, and to help maintain a safe, clean, and inclusive environment while providing accurate service and pricing.

The position involves prescription reception, data entry, adjudication, dispensing, billing, inventory ordering and management, product preparation, customer communications, cash register operations, and maintaining clean and organized work areas. It also requires compliance with applicable regulations and company policies, including food safety, sanitation, cash handling, inventory control, and HIPAA. The technician must be able to work cooperatively in a fast-paced and sometimes stressful environment and support customers who are minors, older adults, or individuals with special needs.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

• Any previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• Familiarity with EPRN.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
• Perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain departmental standards by keeping workstations and customer waiting areas clean and organized.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to ensure value for the customer and company.
• Answer and triage phone calls and respond to inquiries as appropriate.
• Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink.
• Operate the cash register and follow cashier handling policies for electronic fund transactions, cash, and check transactions.
• Provide a strong customer experience while completing reception, data entry, adjudication, and product dispensing accurately and efficiently.
• Assist the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.
• Follow HIPAA regulations and company policies regarding protected information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED