Pharmacy Technician

CVS Health • North Ridgeville, OH

4d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards, and contribute to a safe, inclusive team culture. After starting in the role, technicians must complete the company training program and meet their state’s registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied.

Depending on applicable laws and required training or certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians who obtain Technician Immunizer status may help prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies.

This is a part-time position with an anticipated schedule of 20 hours per week. The stated pay range is $17.00 per hour. Eligible benefits and programs may include dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including any age, education, and licensure or certification requirements.
• If state rules do not establish a minimum age, be at least 16 years old.
• If state rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Have the ability to concentrate on tasks, pivot between tasks, verify prescription information and label accuracy, and respond to patient and business needs.
• Demonstrate customer service and team orientation, including noticing and responding appropriately to patients’ reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematics for tasks such as calculating tablet quantities, days’ supply, and the number of bottles needed.
• Identify challenging interactions and select an appropriate course of action.
• Meet the role’s physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; using precision to adjust machines; and performing close-vision tasks.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
• Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.
• Have regular and predictable attendance, including nights and weekends.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at each workstation to support safe, accurate prescription fulfillment.
• Support pharmacy operations, including production, pick-up, drive-thru, and drop-off workflows.
• Provide caring and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
• When qualified as a Technician Immunizer, complete applicable training and licensure requirements; support vaccine preparation and administration; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions; report adverse events; review and document patient information; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning in prescription tasks, and resolve patient or colleague problems.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED