Pharmacy Technician

CVS Health•Anaheim, CA

20d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team provide safe, accurate, and timely prescription fulfillment and compassionate service. They assist patients and customers at pharmacy workstations, including production, pick-up, drive-thru, and drop-off, and follow company standard operating procedures, applicable laws, and professional standards. Technicians complete required company training and satisfy state registration, licensing, and certification requirements; until requirements are met, duties may be restricted by the Pharmacy Manager. The role may include basic inventory activities and, where permitted by law and supported by required training and certification, additional patient health services such as immunizations, point-of-care testing, and offsite clinics. Technicians must maintain regular and predictable attendance, including nights and weekends, and may be asked to work at other stores in the market. This is a full-time position with anticipated weekly hours of 30. The stated pay range is $18.55 per hour. Eligible colleagues receive a comprehensive benefits package, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
Mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Problem-resolution skills to choose an appropriate course of action when faced with challenging interactions.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and move items between low and high positions; and perform close-vision tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert a negligible amount of force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures for production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing, inclusive team; respond constructively to feedback and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
Comply with relevant laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic support, where permitted and appropriately trained and certified.
Where permitted, complete required licensure and training to obtain Technician Immunizer status; support vaccine preparation and administration; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and identify and address challenging patient or colleague interactions.
Perform the physical activities required for the role, including remaining upright for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and occasional lifting.