Pharmacy Technician

The Kroger Co.•Gilbert, AZ

About The Position

The Pharmacy Technician provides exceptional customer service and supports patient health and wellness through services allowed by and consistent with state and federal law. The role helps maintain a safe, clean, inclusive environment and provides products, services, and care with fair and accurate pricing. The technician demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports pharmacy operations, including prescription reception, data entry, adjudication, product dispensing, inventory and ordering, billing, customer inquiries, and pharmacist assistance. The role requires compliance with applicable regulations, company policies, HIPAA requirements, and safety procedures. Technicians also support health and wellness initiatives and interact with customers, including minors, individuals with special needs, and older adults.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

Previous comparable experience.
Equivalent experience as a pharmacy clerk.
EPRN familiarity.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, inventory control, and ordering medications, devices, supplements, and supplies.
Maintain clean and organized workstations and customer waiting areas in accordance with departmental standards.
Count, measure, and prepare products according to company best practices.
Complete billing procedures to provide appropriate value to customers and the company.
Answer and triage phone calls and respond to inquiries as appropriate.
Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink.
Operate the cash register and follow cashier handling policies for credit/debit cards, EBT, gift cards, cash, and checks.
Provide a positive customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
Assist the pharmacist with responsibilities that do not require the pharmacist’s professional judgment.
Follow HIPAA regulations and company privacy policies.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles.
Paid time off, including holiday and sick pay, based on eligibility and length of service.
Free counseling through the Employee Assistance Program.
Free, confidential financial tools and coaching through Goldman Sachs Ayco.
Associate discounts on purchases, including food, travel, and technology.
Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
Training programs and career pathways supporting growth.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume