Pharmacy Technician

CVS Health•Methuen, MA

18d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring, personalized service. Technicians follow pharmacy workflows, company standard operating procedures, and applicable legal and professional requirements, and contribute to a safe, inclusive team culture. After starting in the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted and with the required training and certification, technicians may also provide additional patient health services and support immunizations. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. This is a part-time position with an anticipated 25 hours per week. The typical pay range is $17.00–$27.00 per hour. Benefits eligibility and offerings depend on hours worked and eligibility; available programs may include dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the location.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients' reactions.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use math to calculate quantities such as tablets to dispense, days' supply, and bottle quantities.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including mobility, extended upright posture, reaching, repetitive finger movements, precision control, stooping, close visual acuity, and lifting or exerting force as described in the posting.
Communicate spoken ideas and detailed instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and patient health.
Follow pharmacy workflows at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including traveling to other stores in the market to work shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and supported by required training and certification.
If supporting immunizations, complete the required licensure and training to obtain Technician Immunizer status and help prepare and administer vaccines.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, report events as required, review and collect patient information, track and document applicable patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform mathematical calculations needed for prescription fulfillment, and choose appropriate actions to resolve challenging interactions.
Perform the physical tasks required for the role, including standing or remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting small items.
Perform other tasks as directed by a Supervisor or Manager.