Pharmacy Technician

CVS Health • Richmond, VA

20h • Onsite

About The Position

CVS Health Pharmacy Technicians support retail pharmacy teams in delivering safe, accurate, timely prescription fulfillment and excellent patient service. They help pharmacy operations run smoothly by following company standard operating procedures, pharmacy workflows, legal and professional requirements, and effective communication practices. Technicians serve as an important point of contact for patients, providing caring assistance in person, at pickup and drive-thru, and over the phone. They contribute to a safe, inclusive team culture and complete the company training program and all state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until required qualifications are met.

Depending on state law and training or certification, Technicians may also provide or support additional patient health services, including immunizations, point-of-care testing, and offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate the ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including friendly assistance, awareness of patient reactions, and appropriate responses.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematical reasoning for prescription-filling calculations, such as tablet quantities and days’ supply.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the job, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, bending, close visual work, and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to fill prescriptions safely and accurately.
• Provide caring and personalized patient service, offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
• Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including traveling to other stores in the market to work shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services such as immunizations, point-of-care testing, and staffing offsite clinics when permitted and appropriately trained or certified.
• Where permitted and qualified as a Technician Immunizer, complete required training and licensure, prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use math to support prescription filling, and resolve patient or colleague concerns.
• Perform required physical tasks, including standing and moving for extended periods, lifting and handling items, reaching, repetitive finger work, bending, and visually inspecting information and small items.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED