Pharmacy Technician

CVS Health • Georgetown, MA

2d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and customer service in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and assist patients at pharmacy workstations including production, pick-up, drive-thru, and drop-off. Technicians follow standard operating procedures, communicate effectively with patients and colleagues, and contribute to a safe, inclusive, and engaging team environment.

After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties. Depending on state law and completed training, Technicians may also support immunizations, point-of-care testing, and offsite clinics.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If the state board does not specify a minimum age, be at least 16 years old.
• If the state board does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Communicate verbally and in writing with patients and colleagues, and use active listening.
• Use math to determine quantities such as tablets, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the job, including mobility, extended upright posture, reaching, repetitive finger use, stooping, visual acuity, and occasional lifting or exertion up to 20 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures for safe and accurate prescription fulfillment, including production, pick-up, drive-thru, and drop-off.
• Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback constructively, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, or staffing offsite clinics, when permitted and appropriately trained and certified.
• Where permitted, complete immunizer licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Where supporting immunizations, monitor for and respond to adverse reactions, report events as required, review and document patient information, and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Use attention, communication, customer service, mathematical reasoning, and problem-resolution skills to support safe pharmacy operations and patient needs.
• Perform physical tasks such as remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting information.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED