Pharmacy Technician

CVS Health•Overland Park, KS

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription services and a caring patient experience. They help pharmacy operations run smoothly by following standard operating procedures and workflow practices at workstations such as production, pick-up, drive-thru, and drop-off. Technicians interact with patients and customers in person and over the phone, assist with problems or escalate them as appropriate, and may offer immunizations and other services where permitted and appropriately trained. They also perform basic inventory activities as allowed by law and directed by pharmacy leadership, and contribute to a safe, inclusive, and high-performing team. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are satisfied, the Pharmacy Manager may restrict duties. Where permitted, technicians may obtain additional training and licensure to support vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management. The role requires regular and predictable attendance, including nights and weekends, flexibility to work at other stores in the market as needed, and the ability to meet the listed availability schedule. This is a full-time role with 30 anticipated weekly hours and a typical pay range of $16.50–$25.00 per hour.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training program within the designated timeframe.
Meet applicable state registration, licensing, and certification requirements.
Maintain regular and predictable attendance, including nights and weekends, and meet the stated schedule availability.
Concentrate on tasks, pivot between tasks, and verify prescription information and label accuracy.
Demonstrate friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication and active listening with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and full or partial bottles needed for prescriptions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including remaining upright for extended periods; lifting and handling items; reaching, repetitive finger movements, stooping, and close visual work; and occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowable by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document it for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Use attention, communication, customer-service, mathematical reasoning, and problem-resolution skills to support patient and business needs.
Perform physical tasks including standing and remaining mobile, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and close visual work.
Perform any additional tasks as directed by a Supervisor or Manager.