Pharmacy Technician

CVS Health • Bethesda, MD

19d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies while contributing to a safe, inclusive, and engaging team culture. They must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; until then, the Pharmacy Manager may restrict their duties.

Depending on state law and required training or certification, technicians may also support immunizations and other patient health services, including point-of-care testing and offsite clinics. Where permitted, immunization support can include preparing and administering vaccines, educating patients and referring questions to the Pharmacist-on-duty, responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not establish a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe and satisfy applicable state registration, licensing, and certification requirements.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate concentration, task-switching ability, and attention to prescription information and label accuracy.
• Use friendly customer service, understand patient reactions, and respond appropriately.
• Communicate verbally and in writing, listen actively, and understand detailed spoken instructions.
• Use basic mathematical reasoning, such as calculating tablet quantities, days’ supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Meet physical demands that include prolonged standing or mobility; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precise control of machines; stooping and bending; and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe, accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market to cover shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, CVS policies, and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, or staff offsite clinics when allowed by law and supported by required training and certification.
• Where permitted, complete requirements for Technician Immunizer status; support vaccine preparation and administration, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and address patient or colleague problems appropriately.
• Perform the physical and communication tasks required for the role, including remaining mobile and upright for extended periods, handling and lifting items, using computer equipment, and accurately exchanging spoken information.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED