Pharmacy Technician

CVS Health•Tucson, AZ

5d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients as a first point of contact, and deliver caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, Technicians must complete the company training program and satisfy the registration, licensing, and certification requirements set by their state Board of Pharmacy. Until those requirements are completed, the Pharmacy Manager may restrict the Technician’s duties. Depending on state law, training, and certification, Technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. In locations where permitted, Technician Immunizers may help prepare and administer vaccines and perform related patient education, documentation, monitoring, and supply-management tasks.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Maintain attention and focus, concentrate on tasks, switch between tasks as needed, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork by looking for ways to help people, interacting in a friendly manner, recognizing patient reactions, and responding appropriately.
Use and understand verbal and written communication with patients and colleagues; listen actively and ask questions as appropriate.
Use mathematical reasoning for prescription calculations, such as tablet quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended periods of standing or mobility; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precision adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, support a safe and inclusive team dynamic, and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where supporting immunizations, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions; report adverse events as required; review and collect patient information; track and document applicable patients; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.