Pharmacy Technician

CVS Health•Pembroke Pines, FL

14d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, accurate, timely prescription fulfillment and compassionate service. They assist patients and customers in person, at pickup and drive-through, and over the phone, while following company standard operating procedures, pharmacy workflow procedures, and applicable legal and professional requirements. Technicians complete a company training program and meet state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are satisfied. The position may include supporting additional patient health care services, such as immunizations and point-of-care testing, and staffing offsite clinics where legally permitted and supported by required training and certification. Where permitted, technicians may complete additional requirements to obtain Technician Immunizer status and help prepare and administer vaccines. The role is part-time, with 20 anticipated weekly hours, and requires regular, predictable attendance, including nights and weekends. Technicians may be asked to work at other stores in the market to meet business needs.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including any age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Be able to verify prescription information and label accuracy.
Demonstrate friendly customer service, awareness of patient reactions, and appropriate responses.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
Identify challenging interactions and choose an appropriate course of action.
Meet the role’s physical demands, including mobility, prolonged upright posture, lifting and handling items, reaching, repetitive finger movement, bending, and close visual acuity.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
Accurately convey and receive detailed information through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-through, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, including immunizations, point-of-care testing, and offsite clinic staffing, where legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy and provide attentive, friendly customer service.
Use verbal and written communication, active listening, mathematical reasoning, and problem-resolution skills to assist patients and colleagues.
Perform the physical duties of the role, including remaining mobile and upright, handling and scanning items, reaching, repetitive finger movements, bending, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.