Pharmacy Technician
About The Position
Community Pharmacy, a Pharmacy Innovations company, is seeking an experienced Licensed Pharmacy Technician to join its Denton team. The position primarily focuses on patient service and prescription processing, with opportunities to assist with compounding for technicians who have appropriate training and experience. The technician supports the front-end team by assisting customers in person, over the phone, and through the portal. Duties include data entry, prescription checking, in-person delivery, shipping, payment processing, billing, account updates, and claim submission. The role requires proactive problem-solving, the ability to manage multiple tasks, and a positive, patient-focused approach. Technicians with sterile or non-sterile compounding experience may assist with compounding formulations in accordance with high compounding-practice standards and applicable state and federal laws. The position also assists pharmacists with medication preparation and dispensing, inventory management, documentation, and the operation and maintenance of compounding equipment and facilities.
Requirements
- High school diploma or equivalent.
- Texas Pharmacy Technician license.
- Basic computer skills.
- Excellent verbal and written communication skills.
- Regular and predictable attendance.
Nice To Haves
- Sterile or non-sterile compounding laboratory experience.
Responsibilities
- Provide professional, empathetic customer service and address customer inquiries and concerns.
- Process, fill, and dispense prescriptions by reviewing original orders and pharmacy documentation in compliance with company policies and regulatory standards.
- Maintain confidential records of customer interactions, prescription issues, complaints, and resolutions.
- Identify and escalate complex concerns to pharmacists or appropriate departments and follow up to support timely resolution.
- Support patient retention by providing a positive experience, following up on open issues, and confirming patient needs are met.
- Process payments and assist with billing, account updates, and claim submission.
- Communicate confidentially with patients through the secure messaging portal about questions, order status, and follow-up information.
- Assist pharmacists with preparing and dispensing medications and supplies in accordance with company procedures and applicable regulations.
- Prepare compounded medications according to formulations and USP standards, when appropriately trained and experienced.
- Perform basic pharmaceutical calculations.
- Maintain documentation and records for compounded preparations.
- Assist with ordering and receiving supplies and other inventory management.
- Operate and maintain compounding equipment and facilities.
Benefits
- Medical, dental, and vision insurance.
- Term life and voluntary life insurance.
- Short- and long-term disability insurance.
- 401(k) plan with company match.
- Paid time off and holiday pay.
- Competitive salary based on experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
