Pharmacy Technician

CVS Health•Worcester, MA

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After beginning the role, technicians must complete the company training program and satisfy state-specific registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until all requirements are completed. Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when allowed by law and supported by required training and certification. Where permitted, technicians may pursue Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction response and reporting, patient-information documentation, and vaccine-supply management. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $17.00–$27.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant factors. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate on tasks, pivot between tasks, and confirm prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner, recognizing patient reactions, and responding appropriately.
Use and understand verbal and written communication and practice active listening.
Use mathematical reasoning to calculate prescription quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precision control; close visual acuity; and communicating and receiving detailed spoken information. Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients in person, at pick-up, through drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
Where permitted and qualified as a Technician Immunizer, complete required licensure and training, support vaccine preparation and administration, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events, review and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities and days’ supply; communicate and listen effectively; provide customer service; and resolve challenging interactions.
Perform the physical activities required for the position, including standing and mobility, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.