Pharmacy Technician

CVS Health • Lafayette, LA

5d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive, and effective pharmacy team. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met.

Depending on state law and training, technicians may also support immunizations and other patient health care services, such as point-of-care testing and offsite clinics. Where permitted, immunization support can include vaccine preparation and administration, patient education and referral to the pharmacist, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including the ability to concentrate, switch between tasks, and confirm prescription and label accuracy.
• Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patient reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematical reasoning to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Identify challenging interactions and select an appropriate course of action.
• Meet the role’s physical demands, including remaining upright for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when allowed by law and supported by required training and certification.
• Complete additional licensure and training requirements for Technician Immunizer status where permitted, and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events according to public health requirements.
• Review and collect patient information and track and document it for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Accurately confirm prescription information and labels, use math to support prescription filling, communicate effectively, and respond appropriately to patient and colleague needs.
• Perform the physical tasks of the role, including standing and mobility, lifting and handling items, reaching, repetitive finger movements, bending, and visually inspecting information.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED