Pharmacy Technician

CVS Health•Trenton, GA

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping ensure smooth operations, prompt and accurate prescription fulfillment, patient safety, and compassionate customer service. They are often the first point of contact for patients and customers and contribute to a positive, inclusive team environment through effective communication, consistent use of standard operating procedures, and genuine care in each interaction. Technicians follow pharmacy workflows at workstations such as production, pick-up, drive-thru, and drop-off. They assist patients in person and by phone, offer immunizations and other services where permitted, help resolve or escalate patient concerns, and perform basic inventory tasks as allowed by law and directed by pharmacy leadership. They must follow applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to controlled substances, recordkeeping, patient privacy, and security. Additional patient services may include immunizations, point-of-care testing, and staffing offsite clinics when permitted and supported by required training and certification. Where permissible, technicians may obtain Technician Immunizer status after completing applicable licensure and training requirements. Immunizer duties may include preparing and administering vaccines, educating patients and referring vaccine questions to the Pharmacist-on-duty, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies. New technicians must complete the company training program and satisfy state registration, licensing, and certification requirements; duties may be restricted until these requirements are met. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work in the home store or travel to other stores in the market as needed. The position is full-time, with anticipated weekly hours of 40. The typical pay range is $16.00–$24.00 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years of age.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level pharmacy technician licensure and national certification requirements as applicable.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate over time, shift quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication effectively with patients and colleagues, and practice active listening.
Use math to calculate quantities such as tablets to dispense, days’ supply, and full or partial bottles needed for prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; maintaining close visual acuity; and occasionally lifting or exerting up to 20 pounds.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at pick-up, in the drive-thru, and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
If authorized as a Technician Immunizer, complete required training and licensure, prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.