Pharmacy Technician

CVS Health•Columbus, OH

12d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while contributing to a safe and inclusive team environment. After starting, they must complete the company training program and meet the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy; duties may be restricted until those requirements are met. Where permitted and supported by the necessary training and certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. The role is full-time, with regular and predictable attendance that includes nights and weekends. The stated anticipated schedule is 40 hours per week. The listed pay range is $17.00 per hour. Eligible full-time employees may receive benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with state Board of Pharmacy requirements or laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete the required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks, shift between tasks quickly, and confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands described in the posting, including extended periods upright, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
If supporting immunizations, complete additional licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, and use attention, communication, customer-service, mathematical, and problem-resolution skills to support patients and colleagues.
Perform the physical tasks required for the role, including remaining upright for extended periods, handling and scanning items, reaching, repetitive finger movements, adjusting machines, stooping, and lifting or exerting force as described in the posting.
Perform additional tasks as directed by a supervisor or manager.