Pharmacy Technician

CVS Health • Whittier, CA

2d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers, and contribute to a caring, safe, and inclusive environment. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and policies. After starting, they must complete the company training program and satisfy state registration, licensing, and certification requirements; the Pharmacy Manager may restrict duties until those requirements are met.

Where permitted by law and supported by training and certification, Technicians may provide additional patient health services, including immunizations, point-of-care testing, and offsite clinic staffing. Technician immunizer duties may include completing required licensure and training, educating patients about vaccines and referring clinical questions to the Pharmacist-on-duty, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. This is a part-time position with 24 anticipated weekly hours.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
• Be able to confirm prescription information and label accuracy.
• Use friendly customer service, recognize patients’ reactions, and respond appropriately.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to determine prescription quantities and days’ supply.
• Identify challenging interactions and select an appropriate course of action.
• Meet physical demands including extended periods upright, lifting and exerting force as described, reaching, repetitive finger movements, stooping, visual acuity, and communicating and receiving detailed information orally.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide caring and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinic staffing, where legally permitted and supported by required training and certification.
• Where permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccine questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health rules.
• Review and collect patient information, and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
• Confirm prescription information and label accuracy; perform calculations such as tablet quantities and days’ supply; and address patient or colleague challenges appropriately.
• Perform physical tasks required for the role, including remaining upright, lifting, scanning and bagging items, reaching, repetitive finger work, adjusting machines, stooping, and visually inspecting small items.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED