Pharmacy Technician

CVS Health•Hazleton, PA

20d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and compassionate team environment. After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict assigned duties. Depending on state law and required training or certification, Technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic staffing. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when needed.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Meet applicable state registration, licensing, and certification requirements; requirements vary by state.
Have the ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use and understand verbal and written communication and active listening.
Use math to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle counts.
Be able to identify difficult interactions and select an appropriate response.
Be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close visual-acuity tasks.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert a negligible amount of force to move objects.
Accurately express or exchange spoken information and receive detailed information through oral communication.
Attend work regularly and predictably, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores for shifts as needed.
Comply with federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where allowable by law and supported by required training and certification.
Where permitted, complete additional licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety.
Use active listening and clear verbal and written communication with patients and colleagues.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform the physical tasks required for the role, including remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Perform additional tasks as directed by a Supervisor or Manager.