Pharmacy Technician

CVS Health • Tempe, AZ

4d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Depending on applicable law and required training, technicians may also provide services such as immunizations, point-of-care testing, or staffing offsite clinics. This full-time position has 30 anticipated weekly hours.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including the ability to concentrate and switch tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients' reactions.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use mathematics to determine quantities such as tablets to dispense, days' supply, and bottles needed.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including extended upright periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.
• Communicate spoken instructions accurately and receive detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to fill prescriptions safely and accurately.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including those concerning patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowable by law and supported by required training and certification.
• Where permitted, obtain required immunizer licensure and training; support vaccine preparation and administration; educate patients and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate actively with patients and colleagues, use math to support prescription filling, and select appropriate responses to problems.
• Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting small items.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues' physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED