Pharmacy Technician

CVS Health•New Albany, IN

14d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering safe, accurate, and timely prescription fulfillment and excellent patient service. Technicians follow company standard operating procedures and pharmacy workflow procedures across workstations, including production, pick-up, drive-thru, and drop-off. They help pharmacy operations run smoothly, assist patients with care and compassion, and contribute to a safe, inclusive, and engaging team environment. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until all requirements are met, the Pharmacy Manager may restrict duties. Depending on applicable law and required training, technicians may also provide patient health services such as immunizations and point-of-care testing, or staff offsite clinics. Technician immunizers may complete additional training and licensure, educate patients about vaccines, refer clinical questions to the pharmacist, respond to adverse reactions, document patient information, and manage vaccine supplies. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require. It involves extended periods standing or moving, handling and scanning items, repetitive finger movements, reaching, stooping, and occasional lifting up to 20 pounds. The position is full-time, with anticipated hours of 40 per week. The typical pay range is $16.50–$25.00 per hour; actual pay depends on factors such as experience, education, and geography.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate and shift between tasks while confirming prescription information and label accuracy.
Demonstrate customer service and teamwork, including friendly assistance and appropriate responses to patient reactions.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use mathematics to perform tasks such as calculating tablet quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures for production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide compassionate, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health services, such as immunizations, point-of-care testing, and offsite clinic staffing, where lawful and supported by required training and certification.
When serving as a technician immunizer, complete required training and licensure; educate patients about vaccines and refer vaccination questions to the pharmacist; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, and use mathematical reasoning and problem-solving in pharmacy tasks.
Perform the physical tasks of the role, including remaining upright for extended periods, handling and scanning items, reaching, repetitive finger work, precision adjustments, stooping, and lifting or exerting force as described.