Pharmacy Technician

CVS Health•Highland Park, IL

18d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients as a first point of contact; and contribute to a caring, safe, and inclusive customer experience. Technicians follow company standard operating procedures, pharmacy workflows, applicable laws and professional standards, and CVS policies. They must complete the company training program and meet applicable state registration, licensing, and certification requirements; until those requirements are completed, the Pharmacy Manager may restrict duties. Technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification. Where permitted, a Technician Immunizer may prepare and administer vaccines after completing the required licensure and training. The position requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require it. This is a full-time position with 40 anticipated weekly hours.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training program within the designated timeframe.
Meet state-level licensure and national certification requirements applicable to the state.
Demonstrate attention and focus, including sustained concentration, quick task switching, and accuracy when confirming prescription information and labels.
Demonstrate customer-service and teamwork skills, including proactively helping people, responding appropriately to patients’ reactions, and communicating with patients and colleagues.
Use verbal and written communication skills and active listening.
Apply mathematical reasoning to pharmacy tasks, such as calculating quantities to dispense and days’ supply.
Use problem-resolution skills to select an appropriate response to challenging patient or colleague interactions.
Meet the physical demands of the role, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; manipulating items and adjusting machines precisely; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.
Have regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-through, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized patient service at pickup, drive-through, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where lawful and supported by required training and certification.
When supporting immunizations, complete additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to help ensure patient safety; perform required calculations such as tablet quantities and days’ supply; and respond appropriately to patient and colleague interactions.
Perform additional tasks as directed by a Supervisor or Manager.