Pharmacy Technician

CVS Health • Highland Park, NJ

10d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help the pharmacy team fulfill prescriptions promptly, safely, and accurately, and provide caring service. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, and best practices, and communicate effectively with patients and colleagues. They are expected to contribute to a safe, inclusive, and engaging culture.

Technicians must complete a company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are met, the Pharmacy Manager may restrict their duties. Depending on applicable law and training, technicians may also provide additional patient health services, including immunizations and point-of-care testing. Where permitted, Technician Immunizers complete additional training and licensure, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including the ability to concentrate, switch tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and teamwork, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication and active listening effectively.
• Use mathematical reasoning for prescription-related calculations, such as quantity, days’ supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods of standing or mobility, lifting and handling items, reaching, repetitive finger work, stooping, close visual acuity, and oral communication.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete permitted inventory activities, including putting away medication deliveries and performing cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
• Where permitted, complete Technician Immunizer licensure and training requirements; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Accurately confirm prescription information and label details, communicate with patients and colleagues, use math to support prescription fulfillment, and resolve challenging interactions appropriately.
• Perform the physical tasks required for the role, including remaining mobile and upright, lifting and handling items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED