Pharmacy Technician

CVS Health•Howard Beach, NY

15d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team environment. After hiring, technicians must complete the company training program and meet state-specific registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. The role includes supporting prescription fulfillment, patient service, inventory activities, and pharmacy workflow across production, pick-up, drive-thru, and drop-off. Where permitted and appropriately trained, technicians may also provide or support services such as immunizations, point-of-care testing, and offsite clinics. Technician immunizers have additional training and licensure responsibilities, including vaccine preparation and administration, patient education and referral, adverse-reaction monitoring and reporting, patient documentation, and vaccine supply management. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. The role involves extended periods upright and mobile, repetitive hand and finger movements, reaching, stooping, close visual work, and lifting or exerting force. The anticipated schedule is 32 hours per week. This is a full-time position with a stated pay range of $19.00–$29.00 per hour. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Meet applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state board does not establish a minimum age, be at least 16 years old.
If the state board does not establish a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the work location.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use and understand verbal and written communication and practice active listening.
Use math to perform prescription-related calculations, such as determining tablet quantities, days’ supply, and bottle quantities.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended periods standing or remaining mobile; lifting and exerting force; reaching, stooping, repetitive finger movements, precision control, and close visual acuity; and accurately conveying and receiving detailed spoken information.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily working shifts at other stores in the market when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
When acting as a technician immunizer, complete required licensure and training, prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist on duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, use mathematical reasoning in prescription-related tasks, and resolve patient or colleague problems appropriately.
Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger work, precision adjustments, stooping, and close visual work.
Perform additional tasks as directed by a supervisor or manager.