Pharmacy Technician

CVS Health•Walnut Creek, CA

8d•$19 - $29•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, serve as a point of contact for patients and customers, and contribute to caring service and a safe, inclusive team culture. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, applicable laws and regulations, and patient privacy and safety requirements. After starting, they must complete company training and meet applicable state registration, licensing, and certification requirements; until then, the Pharmacy Manager may restrict their duties. Depending on state law, training, and certification, technicians may also support immunizations and other health services, including point-of-care testing and offsite clinics. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements or laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not specify a minimum age, be at least 16 years old.
If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Help people in a friendly manner, understand patient reactions, and respond appropriately.
Use verbal and written communication to interact with patients and colleagues, including active listening.
Use math to determine quantities such as tablets to dispense, days’ supply, and numbers of bottles needed.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing and moving for extended periods; lifting, scanning, and bagging items; reaching, bending, stooping, and repetitive finger and hand movements; adjusting machines precisely; and performing close-vision tasks.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete licensure and training for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Perform additional tasks as directed by a Supervisor or Manager.