Pharmacy Technician

CVS Health•Sturgeon Bay, WI

1d•$17 - $25•Onsite

About The Position

The Pharmacy Technician supports pharmacy operations and service excellence in a CVS Health retail location. The role helps ensure prescriptions are filled promptly, safely, and accurately; assists patients and customers; follows company procedures and pharmacy workflow; and contributes to a safe, inclusive, and compassionate experience. Technicians complete required company training and meet applicable state registration, licensing, and certification requirements. Until those requirements are met, duties may be restricted by the Pharmacy Manager. Depending on applicable law and completed training, the role may also support immunizations and other health services, including point-of-care testing and offsite clinics. Where permitted, immunization support can include preparing and administering vaccines, educating patients, referring vaccination questions to the Pharmacist-on-duty, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Be able to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Help people in a friendly manner, understand patients’ reactions, and respond appropriately.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use math to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger work; handling items with precision; and close visual acuity.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market when shifts are needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
Where permitted, complete required licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.