Pharmacy Technician

CVS Health • Seattle, WA

18d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately. Technicians provide caring service, follow standard operating procedures and best practices, and communicate effectively with patients and colleagues. They are expected to contribute to a safe, inclusive, and engaging team culture and to complete the company’s training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed.

Technicians may work across pharmacy workstations, including production, pickup, drive-thru, and drop-off. Depending on applicable laws and completed training, they may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines after satisfying additional requirements. This is a part-time role with 15 anticipated weekly hours; regular and predictable attendance, including nights and weekends, is required.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, licensure, and certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks and quickly pivoting between tasks.
• Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use mathematical reasoning for prescription-related calculations, such as tablet quantities and days’ supply.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including close visual acuity, extended periods upright, reaching and stooping, repetitive hand and finger movements, and lifting or exerting force as described in the posting.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures to support safe, accurate prescription fulfillment and patient health.
• Work at pharmacy workstations such as production, pickup, drive-thru, and drop-off.
• Provide empathetic, personalized service in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient issues.
• Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market when shifts are needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, patient safety, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when legally permitted and appropriately trained and certified.
• Where permitted and qualified as a Technician Immunizer, complete required licensure and training, prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events, collect and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; perform related calculations; and respond appropriately to patient or colleague challenges.
• Perform the physical duties of the role, including standing and moving for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and occasional lifting.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED