Pharmacy Technician

CVS Health • Detroit, MI

20d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers as an initial point of contact; and work with the pharmacy team using company procedures, best practices, and effective communication. Technicians are expected to provide caring service, contribute to a safe and inclusive workplace, and complete the company training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until required qualifications are met.

Responsibilities include following standard operating procedures and pharmacy workflow at production, pick-up, drive-thru, and drop-off stations; supporting patient experiences and offering services; performing permitted inventory activities; complying with applicable laws and policies; and pursuing additional training for clinical services. Where allowed, trained and licensed technicians may support immunizations, including vaccine preparation and administration, patient education and information documentation, adverse-reaction monitoring, and vaccine-supply management.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state law does not establish a minimum age, be at least 16 years old.
• If state law does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the company training program and any applicable state registration, licensing, and certification requirements.
• Be able to complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including concentrating on tasks, shifting between tasks, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patient reactions.
• Use verbal and written communication effectively and practice active listening.
• Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottle counts.
• Identify challenging interactions and choose appropriate responses.
• Meet the role’s physical demands, including mobility and prolonged standing, handling and lifting items, reaching, repetitive finger movements, stooping, and close visual acuity.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone, offer immunizations and other services where appropriate, and resolve or escalate patient problems.
• Perform permitted inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, or staffing offsite clinics, when legally permitted and supported by required training and certification.
• Where permitted, complete licensure and training for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events as required; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Apply attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills to support patients and pharmacy operations.
• Perform the physical tasks required for the role, including remaining upright, handling and lifting items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED