Pharmacy Technician

CVS Health•Sturbridge, MA

10d•$17 - $27

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians work as part of the pharmacy team, following standard operating procedures and best practices while communicating effectively and contributing to a safe, inclusive, and supportive environment. After starting the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are complete, the Pharmacy Manager may restrict the Technician’s duties. Depending on state law and required training, Technicians may also deliver patient health services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and support related patient education, documentation, monitoring, and supply management.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete applicable registration, licensing, and certification requirements and required company training.
Be able to concentrate over time, shift quickly between tasks, and verify prescription information and label accuracy.
Provide friendly assistance, recognize and respond appropriately to patient reactions, and work effectively as part of a team.
Use verbal and written communication with patients and colleagues, including active listening.
Use math to determine prescription quantities, days’ supply, and the number of bottles needed.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precision machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to develop clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; collect, review, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.