Pharmacy Technician

CVS Health•Northport, AL

2d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team environment. After joining, technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Depending on state law and completed training, technicians may provide additional health care services such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians who obtain Technician Immunizer status may prepare and administer vaccines and perform related patient education, documentation, adverse-reaction response, and vaccine-supply management duties. This is a full-time position with an anticipated 40-hour workweek. Regular and predictable attendance, including nights and weekends, is required. The stated pay range is $16.00–$24.00 per hour. The full-time role is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the work location.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate and switch tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy to support patient safety.
Demonstrate customer-service and team-orientation skills, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication and active listening when interacting with patients and colleagues.
Use math to calculate quantities such as tablets to dispense, days’ supply, and the number of bottles needed for a prescription.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands described, including extended periods upright, handling and lifting items, reaching, repetitive finger use, stooping, close visual acuity, and communicating and receiving detailed information orally.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
If qualified as a Technician Immunizer, complete required additional licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, assist patients and colleagues, communicate effectively, use mathematical reasoning to support prescription dispensing, and resolve challenging interactions.
Perform physical tasks including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and visually inspecting small items or computer information.
Perform other tasks as directed by a supervisor or manager.