Pharmacy Technician

CVS Health•Fayetteville, AR

18d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, accurate, and timely prescription fulfillment and caring service. They are often the first point of contact for patients and customers, and contribute to positive experiences through attentive, personalized assistance. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and requirements for patient safety, controlled substances, privacy, and security. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Technicians may provide additional patient health care services, including immunizations and point-of-care testing, when permitted by law and supported by required training and certification. Where permitted, immunization support requires additional licensure and training and may include preparing and administering vaccines, educating patients and referring clinical questions to the pharmacist, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work in other stores in the market as business needs require. This is a full-time position with anticipated weekly hours of 40. The typical pay range is $16.00–$24.00 per hour; actual pay depends on factors such as experience, education, and geography. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Friendly, helpful customer service and team orientation; ability to understand and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying or receiving detailed information.
Ability to use mathematics for prescription calculations, such as tablet quantities, days’ supply, and bottle quantities.
Ability to identify challenging patient or colleague interactions and choose an appropriate response.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform work requiring close visual acuity.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing, safe, inclusive, and engaging team; receive feedback and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
Where permitted and appropriately trained and licensed, support immunizations by preparing and administering vaccines, educating patients about vaccines and referring questions to the pharmacist, monitoring and responding to adverse reactions, reporting adverse events, collecting and documenting patient information, and managing vaccine supplies.
Complete required company training within the designated timeframe and satisfy applicable registration, licensing, and certification requirements.
Maintain regular and predictable attendance, including nights and weekends.
Confirm prescription information and label accuracy and use mathematical reasoning to help calculate quantities and days’ supply.
Communicate effectively with patients and colleagues, listen actively, and respond appropriately to patient and colleague interactions.
Perform additional tasks as directed by a supervisor or manager.