Pharmacy Technician

CVS Health•Bay City, MI

8d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; provide caring service to patients; and follow company standard operating procedures, pharmacy workflows, and applicable laws and professional standards. Technicians complete a company training program and meet state-specific registration, licensing, and certification requirements. Until those requirements are met, duties may be restricted by the Pharmacy Manager. Depending on state law and required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians who qualify for immunizer status may prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a full-time position with an anticipated 40-hour workweek. Regular and predictable attendance, including nights and weekends, is required. The role involves working in the home store and may include shifts at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Provide friendly assistance, recognize and understand patient reactions, and respond appropriately.
Use and understand verbal and written communication with patients and colleagues; listen actively, understand others’ points, ask appropriate questions, and avoid interrupting inappropriately.
Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate response.
Meet the physical demands of the position, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precise machine adjustments; stooping and bending; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to meet scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with relevant federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics, where allowed by law and supported by required training and certification.
For technicians with the required immunizer status, complete applicable licensure and training requirements; prepare and administer vaccines; educate patients about vaccines and refer questions to the pharmacist on duty; monitor and respond to adverse reactions and report events as required; review and collect patient information; document applicable patient records; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.