Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Live Oak, OH

22h•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and prepare apprentices to earn Pharmacy Technician Certification Board (PTCB) certification. The role supports the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. The position may also involve coaching pharmacy technicians and cashiers in pharmacy systems and register operation if PTCB certified. The technician supports prescription processing and dispensing, customer service, pharmacy workflow, inventory management, claims, clerical work, and pharmacy department upkeep. The role may include assisting with clinical services and outreach to local health care providers and community organizations. Technicians must earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements, attend requested training, and maintain relevant healthcare and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated program and/or meet state-required certification or registration requirements.
Comply with state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under supervision and in compliance with state, federal, and company requirements.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify the medication and check for possible interactions.
Assist with pharmacy workflow scheduling and maintenance.
Report prescription errors immediately and follow company error policies and the Quality Improvement Program.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales on an assigned cash register and collect and handle cash as required.
Engage customers and patients, resolve issues, answer questions, and help customers locate over-the-counter products.
Model customer-service practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinating clinical services with Walgreens clinics and external providers.
Assist pharmacy leadership in maintaining relationships with local medical professionals and conducting provider detailing and community outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.