Pharmacy Technician

CVS Health • Maplewood, MO

15d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate prescription fulfillment and compassionate service to patients and customers. They assist patients in person, at pickup and drive-thru, and over the phone; follow pharmacy workflows and company procedures; and work as part of the pharmacy team to promote operational and service excellence. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied.

Depending on state law and required training, Technicians may support immunizations and other health services, including point-of-care testing and offsite clinics. This part-time position has 15 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, switching between tasks as needed, and confirming prescription information and label accuracy.
• Provide friendly customer service, understand patients’ reactions, and respond appropriately; work effectively as part of a team.
• Use and understand verbal and written communication, including active listening and accurately conveying detailed spoken instructions.
• Use mathematical reasoning for prescription quantities and supplies, such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the role, including standing and mobility for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exertion up to 20 pounds.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across other market locations to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures and pharmacy workflows at workstations including production, pickup, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients in person and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient concerns.
• Perform basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing, inclusive team, receive feedback, and pursue opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs and travel to other market stores for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where legally permitted and supported by required training and certification.
• If supporting immunizations, complete applicable licensure and training, educate patients about vaccines and refer questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events, collect and document patient information, and manage vaccine supplies.
• Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED