Pharmacy Technician

CVS Health•Lake Geneva, WI

14d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately. Technicians provide caring service, follow Standard Operating Procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team culture. Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until requirements are complete, the Pharmacy Manager may restrict duties. Depending on state law, training, and certification, technicians may also support health care services such as immunizations and point-of-care testing, staff offsite clinics, or prepare and administer vaccines. The position is full-time, with 40 anticipated weekly hours. The stated typical pay range is $16.50–$25.00; the actual offer depends on experience, education, geography, and other factors.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to help ensure patient safety.
Actively seek ways to help people, provide friendly service, recognize patients’ reactions, and respond appropriately.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use mathematics to solve pharmacy-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the position’s physical demands, including extended periods of standing or mobility; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service in person and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and appropriately trained and certified.
Where permitted, complete additional licensure and training to qualify as a Technician Immunizer and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events in accordance with public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.