Pharmacy Technician

CVS Health • 06304 - Tennessee CVS Pharmacy, L.L.C., TN

13d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; and work with the pharmacy team according to company procedures and best practices. Technicians are expected to provide caring, personalized service, communicate effectively, and contribute to a safe and inclusive workplace. After beginning the role, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties.

Depending on state law, training, and certification, technicians may also support immunizations and other patient health services, including point-of-care testing and offsite clinics. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require it.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention, focus, customer service, teamwork, verbal and written communication, active listening, mathematical reasoning, and problem-resolution skills.
• Be able to verify prescription information and label accuracy and shift between tasks as needed.
• Meet the position’s physical demands, including standing and mobility for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger and hand movements; close visual acuity; and lifting or exerting force as described in the posting.
• Be able to communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists and patient health.
• Follow workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service in person and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Perform permitted inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, where permitted and supported by required training and certification.
• Where permitted, complete required immunizer licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Concentrate on tasks, shift between tasks to meet patient and business needs, and confirm prescription information and label accuracy.
• Help patients in a friendly manner, understand their reactions, and respond appropriately; communicate and actively listen to patients and colleagues.
• Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottle counts; identify challenging interactions and choose an appropriate response.
• Perform the physical activities required for the role and complete additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED